Stellar Sands respects your privacy. This policy explains what information we collect, how we use it, who we share it with, and the rights you have over your information.
Who we are
Stellar Sands is a trading name of Four of Hearts Pty Ltd as trustee for the RCLM Family Trust (ABN 25 909 272 431), based in Brisbane, Australia. In this policy, "we," "us," and "our" refer to Stellar Sands.
What information we collect
We collect personal information that you provide directly to us, including:
- Name and email address
- Business name and other details you share in contact forms, booking forms, or email replies
- Information you provide when booking a consultation through Calendly
- Payment information when you purchase a service (processed by Stripe — see below)
We also automatically collect limited technical information when you visit our website, including IP address, browser type, device type, pages visited, and time spent on the site.
How we collect it
We collect information when you:
- Sign up to our email list
- Submit a contact form
- Book a consultation
- Purchase a service
- Email us directly
- Browse our website (technical data only)
Why we collect it
We use your information to:
- Respond to your enquiries and deliver the services you've requested
- Send you marketing emails, newsletters, and offers (if you've opted in by sharing your email)
- Process payments
- Improve our website and understand how visitors use it
- Meet our legal and regulatory obligations
When you provide your email address to us — whether through a signup form, contact form, or booking — you're consenting to receive marketing communications from us. You can unsubscribe at any time using the link in any email.
Who we share it with
We don't sell, rent, or share your personal information with third parties for marketing purposes.
We do share information with trusted service providers who help us run our business. These providers only access the information they need to perform their function and are bound by their own privacy obligations:
- Flodesk — email marketing and list management
- Calendly — consultation bookings
- Stripe — payment processing
- Vercel — website hosting
- Google Analytics and Vercel Analytics — website analytics
We may also disclose your information if required by law.
Cookies and analytics
Our website uses cookies and similar technologies to understand how visitors interact with the site. This includes both Google Analytics and Vercel Analytics.
You can disable cookies in your browser settings at any time. Doing so may affect some site functionality.
How we store and protect your information
Your information is stored on secure servers operated by our service providers. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, and disclosure.
Some of our service providers store data overseas, including in the United States and Europe. By using our website and services, you consent to your information being transferred and processed in these locations.
Your rights
Under the Australian Privacy Act, you have the right to:
- Access the personal information we hold about you
- Request that we correct information that's inaccurate or out of date
- Request that we delete your information (subject to legal obligations to retain certain records)
- Withdraw consent to marketing communications at any time
- Make a complaint about how we've handled your information
To exercise any of these rights, email us at hello@stellarsands.com.au. We'll respond within a reasonable timeframe — usually within 30 days.
If you're not satisfied with how we've handled a privacy concern, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
International users
If you're located outside Australia, including in the European Union or United Kingdom, your information will be transferred to and processed in Australia and other locations where our service providers operate.
If you're an EU or UK resident, you have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability and the right to lodge a complaint with your local data protection authority.
We rely on your consent as the lawful basis for processing your personal information for marketing purposes, and on legitimate interests and contractual necessity for other processing.
Children's privacy
Our services are not directed at children under 16. We don't knowingly collect personal information from children. If you believe we've inadvertently collected information from a child, please contact us and we'll delete it.
Changes to this policy
We may update this policy from time to time. The "last updated" date at the top will reflect the most recent revision. We encourage you to review this policy periodically.
Contact us
For any questions about this policy or how we handle your personal information, contact us at:
Email: hello@stellarsands.com.au
Address: Brisbane, Australia