These terms apply to your use of the Stellar Sands website and to any services you purchase from us. By using our website or engaging our services, you agree to these terms.
Who we are
Stellar Sands is a trading name of Four of Hearts Pty Ltd as trustee for the RCLM Family Trust (ABN 25 909 272 431), based in Brisbane, Australia. In these terms, "we," "us," and "our" refer to Stellar Sands. "You" and "your" refer to the person using our website or purchasing our services.
About these terms
By accessing our website at stellarsands.com.au, signing up to our email list, booking a consultation, or purchasing a service, you agree to these terms. If you don't agree, please don't use our website or services.
We may update these terms from time to time. The "last updated" date will reflect the most recent revision. Continued use of our website or services after changes means you accept the updated terms.
Our services
We provide business architecture design and construction services. Our current offerings are The Blueprint, a fixed-price structural design and documentation engagement, and The Build, an end-to-end design and construction engagement. Scope, inclusions and fees for each are set out on our website and confirmed in writing before work begins.
Payment
All services are paid in full prior to delivery. We don't offer payment plans at this time.
Where an engagement runs in stages, each stage is invoiced and paid in full before that stage begins. The Build is invoiced in two parts: A$2,400 before Intake, covering Intake, Survey and Design; and the balance before construction begins, quoted at the completion of Design.
Payment is processed securely through Stripe. By purchasing a service, you authorise us to charge the full fee to your nominated payment method.
Prices are listed in Australian Dollars (AUD) unless otherwise specified. International clients are responsible for any currency conversion fees charged by their bank or payment provider.
Refunds and cancellations
The Blueprint
The Blueprint is a fixed-price engagement at A$2,400, paid in full before work begins. If you cancel before the intake conversation has taken place, the fee is refunded in full. If you cancel after intake, the work completed up to the cancellation date is retained and the remainder of the fee is refunded pro-rata, based on the stage reached at our reasonable assessment. Once the design has been delivered, the engagement is complete and no refund applies.
The design is current at handover and holds for six months. One round of clarifying questions is included within fourteen days of handover. Neither extends the engagement or creates an obligation to provide ongoing support.
The Build
The Build is designed and quoted as one structure. The price is set at the end of Design, once the real scope is known, and does not change after that. Where The Blueprint has already been purchased and the Build begins within six weeks of its handover, the full Blueprint fee is credited against the Build price.
If you cancel after construction has begun, all work completed up to the cancellation date is retained and payable in full, and any unused portion of pre-paid fees is refunded pro-rata based on the work completed at our reasonable assessment. Any accounts, domains and assets already created in your name remain yours.
The eight-week window assumes that materials, access and decisions arrive within five business days of being requested. Where they do not, the handover date moves by the same margin. The scope and the price do not change.
At handover the engagement is finished. Every account is in your name and every process is documented. No ongoing support, maintenance or retainer is included or implied.
Your rights under Australian Consumer Law
Nothing in these terms limits your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded, including that they will be provided with due care and skill and be reasonably fit for purpose.
Intellectual property
Our frameworks and methodologies
We retain ownership of all frameworks, methodologies, processes, templates, workshop content, and materials we use to deliver our services — including but not limited to The Method and any proprietary tools or systems.
When you engage our services, you receive a limited, non-transferable licence to use the materials we provide for your business. You may share these materials with your internal team for internal use, but you may not:
- Resell, redistribute, or publish our materials
- Use our frameworks or methodologies to teach, coach, or consult to others
- Remove our branding or attribution from materials
- Create derivative works for commercial purposes outside your business
Your business information
You retain ownership of your business information, data, and any custom outputs created specifically for your business through our work together. We may use anonymised insights from our work for case studies, marketing, or improving our services — never identifying you without your explicit consent.
Website content
All content on our website — including text, images, design, logos, and code — is owned by us or used under licence. You may view and share our content for personal, non-commercial purposes, but you may not reproduce, modify, or use it commercially without our written permission.
Confidentiality
We treat all information shared during our work together as confidential. We won't disclose your business information to third parties without your consent, except where required by law or to trusted service providers operating under their own confidentiality obligations.
We ask that you treat our proprietary frameworks and materials with the same level of confidentiality.
Client responsibilities
To get the most from our work together, you agree to:
- Provide accurate and complete information when requested
- Attend scheduled sessions on time
- Engage actively with the work
- Respond to communications within a reasonable timeframe
- Pay invoices by the due date
Missed sessions without 24 hours' notice may not be rescheduled at our discretion.
Our service commitments
We commit to:
- Responding to client communications within 24 hours during business days
- Delivering services with due care, skill, and professional judgment
- Being transparent about timelines, deliverables, and any limitations
- Treating your information with confidentiality and respect
Disclaimers
Our services provide strategic guidance, business architecture, and structural recommendations. While we work with care and expertise, we don't guarantee specific business outcomes, revenue results, or growth metrics.
The success of your business depends on many factors beyond our control, including your implementation, market conditions, your team, and decisions you make outside our engagement. Any examples, case studies, or results referenced in our marketing or materials reflect specific client experiences and are not guarantees of similar results for you.
Our services don't constitute legal, financial, accounting, or tax advice. We recommend you consult appropriately qualified professionals for advice in those areas.
Limitation of liability
To the extent permitted by law, our total liability to you for any claim arising from these terms or our services is limited to the fees you have paid us in the 12 months preceding the claim.
We are not liable for any indirect, consequential, special, or punitive damages, including loss of profits, loss of business opportunity, or loss of data, even if we have been advised of the possibility of such damages.
Nothing in these terms limits liability that cannot be limited or excluded under Australian Consumer Law.
Termination
Either party may end an engagement by written notice. On termination:
- Fees for work completed up to the termination date are payable in full
- Any pro-rata refund (where applicable) will be processed within a reasonable timeframe
- The intellectual property and confidentiality provisions in these terms continue to apply
We reserve the right to end an engagement immediately if a client behaves in a way that's abusive, threatening, or that compromises our ability to deliver services professionally. In such cases, refunds will be assessed based on work completed to the termination date.
Website terms of use
When using our website, you agree not to:
- Use the website for any unlawful purpose
- Attempt to gain unauthorised access to any part of the website
- Introduce viruses, malware, or harmful code
- Scrape, copy, or republish website content without permission
- Use automated tools to interact with the website in ways that could disrupt its operation
We may suspend or restrict access to anyone who breaches these terms.
Third-party links and services
Our website may contain links to third-party websites or reference third-party services. We don't control these and aren't responsible for their content, privacy practices, or business conduct. Use of third-party services is at your own risk and subject to their own terms.
Governing law and disputes
These terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.
Before pursuing formal dispute resolution, we ask that you contact us directly to attempt to resolve any issues. Most concerns can be addressed through open communication.
Contact us
For any questions about these terms or our services, contact us at:
Email: hello@stellarsands.com.au
Address: Brisbane, Australia