Terms of service

Who we are

Stellar Sands is a trading name of Four of Hearts Pty Ltd as trustee for the RCLM Family Trust (ABN 25 909 272 431), based in Brisbane, Australia. In these terms, "we," "us," and "our" refer to Stellar Sands. "You" and "your" refer to the person using our website or purchasing our services.

About these terms

By accessing our website at stellarsands.com.au, signing up to our email list, booking a consultation, or purchasing a service, you agree to these terms. If you don't agree, please don't use our website or services.

We may update these terms from time to time. The "last updated" date will reflect the most recent revision. Continued use of our website or services after changes means you accept the updated terms.

Our services

We provide business architecture, strategy, and consulting services to established women founders. Our current offerings include:

• The Clarity Codes — a one-to-one live workshop session
• The Structural Refinement — an ongoing business architecture engagement

Service descriptions, inclusions, and pricing are set out on our website and in any proposal or service agreement we provide. We may update our services and pricing from time to time.

Payment

All services are paid in full prior to delivery. We don't offer payment plans at this time.

Payment is processed securely through Stripe. By purchasing a service, you authorise us to charge the full fee to your nominated payment method.

Prices are listed in Australian Dollars (AUD) unless otherwise specified. International clients are responsible for any currency conversion fees charged by their bank or payment provider.

Refunds and cancellations

The Clarity Codes

Refunds are available if you cancel at least 24 hours before your scheduled session. No refunds are available once the session has occurred or within 24 hours of the scheduled session time.

The Structural Refinement

If you cancel an ongoing engagement, all work completed up to the cancellation date will be invoiced and is payable in full. Any unused portion of pre-paid fees will be refunded pro-rata based on the work completed at our reasonable assessment.

Your rights under Australian Consumer Law

Nothing in these terms limits your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded, including that they will be provided with due care and skill and be reasonably fit for purpose.

Intellectual property

Our frameworks and methodologies

We retain ownership of all frameworks, methodologies, processes, templates, workshop content, and materials we use to deliver our services — including but not limited to The Method, The Clarity Codes structure, and any proprietary tools or systems.

When you engage our services, you receive a limited, non-transferable licence to use the materials we provide for your business. You may share these materials with your internal team for internal use, but you may not:

• Resell, redistribute, or publish our materials
• Use our frameworks or methodologies to teach, coach, or consult to others
• Remove our branding or attribution from materials
• Create derivative works for commercial purposes outside your business

Your business information

You retain ownership of your business information, data, and any custom outputs created specifically for your business through our work together. We may use anonymised insights from our work for case studies, marketing, or improving our services — never identifying you without your explicit consent.

Website content

All content on our website — including text, images, design, logos, and code — is owned by us or used under licence. You may view and share our content for personal, non-commercial purposes, but you may not reproduce, modify, or use it commercially without our written permission.

Confidentiality

We treat all information shared during our work together as confidential. We won't disclose your business information to third parties without your consent, except where required by law or to trusted service providers operating under their own confidentiality obligations.

We ask that you treat our proprietary frameworks and materials with the same level of confidentiality.

Client responsibilities

To get the most from our work together, you agree to:

• Provide accurate and complete information when requested
• Attend scheduled sessions on time
• Engage actively with the work
• Respond to communications within a reasonable timeframe
• Pay invoices by the due date

Missed sessions without 24 hours' notice may not be rescheduled at our discretion.

Our service commitments

We commit to:

• Responding to client communications within 24 hours during business days
• Delivering services with due care, skill, and professional judgment
• Being transparent about timelines, deliverables, and any limitations
• Treating your information with confidentiality and respect

Disclaimers

Our services provide strategic guidance, business architecture, and structural recommendations. While we work with care and expertise, we don't guarantee specific business outcomes, revenue results, or growth metrics.

The success of your business depends on many factors beyond our control, including your implementation, market conditions, your team, and decisions you make outside our engagement. Any examples, case studies, or results referenced in our marketing or materials reflect specific client experiences and are not guarantees of similar results for you.

Our services don't constitute legal, financial, accounting, or tax advice. We recommend you consult appropriately qualified professionals for advice in those areas.

Limitation of liability

To the extent permitted by law, our total liability to you for any claim arising from these terms or our services is limited to the fees you have paid us in the 12 months preceding the claim.

We are not liable for any indirect, consequential, special, or punitive damages, including loss of profits, loss of business opportunity, or loss of data, even if we have been advised of the possibility of such damages.

Nothing in these terms limits liability that cannot be limited or excluded under Australian Consumer Law.

Termination

Either party may end an engagement by written notice. On termination:

• Fees for work completed up to the termination date are payable in full
• Any pro-rata refund (where applicable) will be processed within a reasonable timeframe
• The intellectual property and confidentiality provisions in these terms continue to apply

We reserve the right to end an engagement immediately if a client behaves in a way that's abusive, threatening, or that compromises our ability to deliver services professionally. In such cases, refunds will be assessed based on work completed to the termination date.

Website terms of use

When using our website, you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorised access to any part of the website
• Introduce viruses, malware, or harmful code
• Scrape, copy, or republish website content without permission
• Use automated tools to interact with the website in ways that could disrupt its operation

We may suspend or restrict access to anyone who breaches these terms.

Third-party links and services

Our website may contain links to third-party websites or reference third-party services. We don't control these and aren't responsible for their content, privacy practices, or business conduct. Use of third-party services is at your own risk and subject to their own terms.

Governing law and disputes

These terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.

Before pursuing formal dispute resolution, we ask that you contact us directly to attempt to resolve any issues. Most concerns can be addressed through open communication.

Contact us

For any questions about these terms or our services, contact us at: